REFUND POLICY

Hello!

At NUMI, we're committed to ensuring your experience is as delightful as the modern, high-quality lamps we offer.

We understand that issues may arise. If you receive a damaged or faulty item, please notify us within 48 hours of delivery, and we will arrange a replacement promptly—no questions asked.

Please note, we cannot accept returns or issue refunds for change-of-mind purchases. While we appreciate your understanding, we encourage thorough consideration before finalizing your order.

Regarding cancellations, here's what you need to know: For orders placed with "Free Shipping", you can cancel within 3 hours of purchase by contacting us at support@numilamps.com. Orders with 'Priority' shipping are processed rapidly, and thus we cannot accept cancellations for these. Please double-check your order details when choosing this method.

If you have any concerns or need assistance, our customer service team is here to help.

As for refunds, we process these swiftly to ensure your satisfaction. If you haven't seen your refund yet, please check your bank account again, and don't hesitate to contact us if the problem continues.

Thank you for choosing NUMI! We're excited to bring a touch of joy to your experience.